Skyline Stays – Accommodation Bookings

Last updated: 18 March 2026

These Terms and Conditions govern all bookings made through the Skyline Stays website and any direct reservations made with the operator.

By completing a booking and ticking the acceptance box during checkout, the guest confirms that they have read, understood, and agreed to these Terms and Conditions.

1. Operator Information

The accommodation services are operated by:

Skyline Stays Ltd
261 Bolton Road
Bury BL8 2NZ
United Kingdom

Email: info@skylinestays.com
Phone: +40 791 385 246

Skyline Stays operates and manages short-term accommodation properties.

2. Scope of Services

Skyline Stays provides short-term accommodation rentals through its website.

Each apartment listing describes the specific property, including maximum occupancy, amenities, house rules, and any additional conditions. These listing details form part of the booking agreement.

3. Booking Process

Bookings can be made directly through the website.

Guests may choose between the following payment options at checkout:

Instant payment via online payment (processed by Stripe or other supported payment providers)
Pay later / pay on arrival, including cash or invoice payment where available

A booking is considered confirmed once the guest completes the checkout process and receives a booking confirmation.

Skyline Stays reserves the right to cancel or refuse any booking in cases of suspected fraud, misuse of the website, or violation of these Terms.

4. Prices and Payments

All prices displayed on the website include the accommodation fee and a standard cleaning fee unless otherwise stated.

Accepted payment methods may include:

Card payments processed via Stripe
PayPal
Revolut
Bank transfer
Cash payment where agreed

If a guest selects a pay later option, payment must be made according to the agreed method prior to or upon arrival.

Failure to pay may result in cancellation of the booking or refusal of check-in.

Skyline Stays does not store or process card details directly. Payments made online are handled by third-party payment providers.

5. Cancellation Policy

Cancellation conditions depend on the payment method chosen during booking.

Instant Payment Bookings

Bookings that are paid immediately online are non-refundable once payment has been made.

Pay Later Bookings

Bookings that have not yet been paid may be cancelled free of charge prior to payment.

No-Shows

If a guest does not arrive for their booking and payment has already been made, the booking will be treated as a no-show and no refund will be issued.

Changes to Bookings

Date changes may be permitted at the discretion of Skyline Stays and subject to availability.

Refunds may occasionally be granted on a case-by-case basis at the operator’s discretion, but guests have no automatic right to a refund once payment has been made.

6. Check-In and Check-Out

Standard check-in time: 15:00

Standard check-out time: 11:00

Most properties use self check-in.

Check-in instructions will only be provided after all required guest information has been received.

Late check-out or early check-in may be available subject to availability and may incur additional fees.

7. Identification Requirements

In accordance with local regulations and property management requirements:

All adult guests must provide a valid government-issued ID or passport copy prior to check-in.

If required guest identification is not provided, check-in instructions will not be issued and access to the property may be refused.

Guest information may be shared with relevant local authorities where required by law.

8. Occupancy

The maximum number of guests permitted in each apartment is specified in the listing.

Guests must not exceed the stated occupancy limits without prior approval.

9. House Rules

Guests must respect the house rules applicable to each property.

General rules include:

Smoking is not permitted inside apartments
Smoking may be permitted on balconies where available
Guests must respect neighbours and avoid excessive disturbance
Quiet hours are generally between 22:00 and 08:00
Pets may be allowed only where indicated in the listing or with prior approval
Additional fees may apply for pets where permitted

Guests must comply with all house rules provided before or during the stay.

Failure to comply may result in:

Additional charges
Termination of the stay
Removal from the property without refund

10. Damage and Additional Charges

Guests are responsible for any damage caused to the property or its contents during their stay.

If damage occurs, the guest may be charged for repair, replacement, or additional cleaning costs.

Skyline Stays reserves the right to invoice guests after departure if damage or excessive cleaning requirements are discovered.

If the property is left in an unusually dirty condition, an additional cleaning fee may be charged.

11. Cleaning

Cleaning and apartment preparation is included in the booking price.

Additional cleaning during the stay may be arranged upon request for an additional fee depending on the property.

12. Complaints and Guest Support

If guests experience any issues during their stay, they should contact Skyline Stays as soon as possible.

Email: info@skylinestays.eu
Phone: +40 791 385 246

Skyline Stays will make reasonable efforts to resolve issues during the stay.

13. Liability

To the fullest extent permitted by law, Skyline Stays shall not be liable for:

Loss, theft, or damage to personal belongings
Personal injury occurring during the stay unless caused by proven negligence
Temporary interruption of services such as internet, utilities, or building facilities
Disturbances outside the operator’s control
Third-party services or infrastructure failures

Guests are responsible for their own travel insurance and personal safety.

Nothing in these Terms excludes liability where such exclusion is prohibited by law.

14. Force Majeure

Skyline Stays shall not be liable for failure to perform obligations due to events beyond reasonable control, including but not limited to:

Natural disasters
Government restrictions
Public emergencies
Building damage or infrastructure failure

Where possible, bookings will be rebooked to alternative dates.
If rebooking is not possible or the guest declines, a refund may be issued.

15. Right to Refuse Service

Skyline Stays reserves the right to:

Refuse bookings suspected to be fraudulent
Cancel bookings made in breach of these Terms
Deny access to guests who violate house rules or behave in a disruptive or unlawful manner

Where access is refused due to guest misconduct, refunds may not be provided.

16. Website Use

All content on the Skyline Stays website, including text, photographs, branding, and design, is the intellectual property of Skyline Stays unless otherwise stated.

Users may not reproduce, copy, distribute, or exploit website content without written permission.

The website must not be used for unlawful activities, automated scraping, or activities that interfere with its operation.

17. Platform Bookings

If a guest books the same property through a third-party platform such as Booking.com or Airbnb, the terms and conditions of that platform will apply to that booking instead of these Terms.

18. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Romania, as the accommodation services are provided in Romania.

Any disputes arising from bookings shall be subject to the jurisdiction of the competent Romanian courts unless mandatory consumer protection laws require otherwise.

19. Changes to Terms

Skyline Stays reserves the right to update these Terms and Conditions at any time.

The version in effect at the time of booking will apply to that reservation.

20. Contact

For questions regarding these Terms and Conditions, please contact:

Email: info@skylinestays.eu
Phone: +40 791 385 246