Privacy Policy

Last updated: 18 March 2026

This Privacy Policy explains how Skyline Stays collects, uses, and protects personal data when guests use our website or book accommodation with us.

Skyline Stays is committed to protecting personal data in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR).

1. Data Controller

The data controller responsible for processing personal data is:

Skyline Stays
261 Bolton Road
Bury BL8 2NZ
United Kingdom

Email: info@skylinestays.eu
Phone: +40 791 385 246

2. Personal Data We Collect

When you use our website or make a booking, we may collect the following personal data:

Booking Information

  • Name
  • Email address
  • Phone number
  • Country of residence
  • Guest details for all occupants

Identification Data

  • Passport or government ID copies of adult guests (where required for check-in and legal reporting obligations)

Payment Information

Payments are processed through third-party providers. We do not store card details. Payment providers may collect payment information directly.

Communication Data

  • Emails or messages sent to us
  • Customer service inquiries
  • Booking related communication

Technical Data

When you use the website we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Website usage data

This information helps maintain security and improve website functionality.

3. How We Use Personal Data

Personal data is used for the following purposes:

  • Processing and managing accommodation bookings
  • Communicating with guests about reservations
  • Providing check-in instructions and guest support
  • Complying with legal obligations related to tourism reporting
  • Preventing fraud and misuse of services
  • Improving the website and services

4. Legal Basis for Processing

Contract performance
Processing is necessary to complete and manage accommodation bookings.

Legal obligations
We may be required to collect and report guest identification information to authorities in accordance with local laws.

Legitimate interests
We process certain data to protect our business, prevent fraud, and maintain website security.

Consent
In some cases we may rely on your consent, such as when you agree to cookies or voluntarily provide information.

5. Sharing of Data

We do not sell personal data.

Personal data may be shared with trusted third parties where necessary, including:

  • Payment processors (such as Stripe, PayPal, or similar providers)
  • Technology providers hosting the website
  • Property management partners where relevant
  • Government authorities where legally required

These third parties process data only as necessary to provide their services.

6. International Data Transfers

Because Skyline Stays operates internationally and may use service providers located in different jurisdictions, personal data may be processed outside the country where the guest resides.

Where data is transferred outside the European Economic Area, appropriate safeguards will be applied in accordance with GDPR requirements.

7. Data Retention

Personal data will only be retained for as long as necessary for the purposes described in this policy.

Typical retention periods include:

  • Booking records retained for accounting and legal purposes
  • Guest identification records retained as required by applicable regulations
  • Communication records retained for customer support and dispute resolution

When data is no longer required, it will be securely deleted or anonymised.

8. Your Rights

Under GDPR, individuals have certain rights regarding their personal data, including:

  • The right to access personal data
  • The right to request correction of inaccurate information
  • The right to request deletion of personal data where legally possible
  • The right to restrict certain types of processing
  • The right to object to certain processing activities
  • The right to data portability

Requests relating to these rights can be made by contacting us using the details below.

9. Data Security

We implement reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or disclosure.

However, no internet transmission can be guaranteed to be completely secure.

10. Third-Party Websites

Our website may contain links to external websites or services. We are not responsible for the privacy practices of those websites.

Guests should review the privacy policies of any third-party services they use.

11. Contact Regarding Privacy

For questions about this Privacy Policy or requests regarding personal data, please contact:

Email: info@skylinestays.com